Support
We're here to help. Reach out anytime and we'll get back to you within one business day.
Frequently Asked Questions
What is Vernacular?+
Vernacular is an enterprise messaging CRM that lets businesses send and receive real iMessage blue bubbles through dedicated Mac relay stations, with AI-powered response drafting via our copilot Craig.
How do I reset my password?+
On the login screen, tap "Forgot password" to receive a reset link by email. If you signed in with Apple or Google, use those options instead — we don't store your password for OAuth accounts.
Why is my message stuck in "Queued" status?+
Messages go through a Mac relay station before delivery. If a message is queued for more than a few minutes, check Settings → Phone Lines to verify your station is Online. Contact support if it stays offline.
How is my data handled?+
We store your conversations and contacts securely in Supabase with row-level security. See our Privacy Policy for full details.
Can I delete my account?+
Yes. Email support@vernacular.chat with the subject "Delete Account" and we'll remove your account and associated data within 7 business days.
Does Vernacular work with Android?+
Vernacular sends and receives iMessages, which requires an Apple device on one side. Android contacts can still receive messages as SMS fallback.
How do I report a bug?+
Email support@vernacular.chat with a description of what happened, what you expected, and screenshots if possible.